Course Work Essay

As the Vice President of the Sales, it is his responsibility in the first place to handle gross sales management leadership and sales compensation program according to David J. Cichelli (p. 38) and not the products being sold in the market. Therefore, it is inappropriate for a hot Vice-President of Sales to discuss risky wrenches in the lead a CEO meeting especially that he is unawargon of the good guidelines being practiced by the organization. In this case, he has to take particular care to discuss the matter to the group without appearing discourteous or impolite.In the first place, the newly hired CEO (Vice President of Sales) has the conception of communicating the concept of customer satisfaction that is vital in the harvest-tide of sales as fountainhead as important in his post as sales management leader to provide the utmost satisfaction. He to a fault wants to ensure that collaboration among members of the team is practiced as he assumes his duty as part of the CEO team. Evaluating the scenario, he has to look into several(prenominal) avenues and prepare materials to support his argument.First, he has to review the policies of the organization as well as a survey on customer feedback of the product conducted previously, from where he get out base his argument. Any information about the beau mondes structure, ethical guidelines, and procedures leave alone help him shape his digest and proposal to direct the companys concept of customer satisfaction. Tactfully, he may resign the worry as part of his initial report using the uprise analysis from there he may initiate actions essential to the outgrowth of sales.SWOT analysis according to Robert Price is helpful in the analysis of the external environment and internal situation to see the whole scenario of the problem (p. 104). Second, he may suggest transformation of the product to be introduced as a new model through which the customer may compass the product having good quality that will solve critical customer problem (Rafinejad, p. 208). Product innovation should be carefully planned to progress to the best improvement of the product because as Rafinejad stated, too many revisions to a product are disruptive to customers pedigree operation and create disarray (ibid).Third, the company may notify the public through a well-developed observance plan which may includes customers reaction to the planned changed (Rafinejad, p. 210). Once the customers wants finally established, a formal change notification may take place this involves electronic mail notification, advertising, and other public relation tasks. The need for strong whiz of care morality rooted on customer satisfaction must also be emphasized. This generally requires internal streamlining.Bjorn Andersen stated that line of reasoning ethics has a strong motivational effect that can spur individuals and indeed inviolate organization to unheard-of peaks of performance (p. 7). This creates basica lly a true sense of dedication on the part of the employees in the delivery of products to the customers. To realize this goal, the company has to redefine corporate culture and restructure the organization in much(prenominal)(prenominal) a way that supports the objective of the company as part of the innovation process.Redefinition includes identifying corporate social responsibility approach with hands on vocation practices through transformation process on the operation level. Andersen mentioned that the process involves polity setting, overall image creation, and pointing out direction for the organizations ethics endeavor (p. 28). To support the endeavor, the company has to evaluate its structure in a way that accountability for success and/or falling is determined. Likewise, certain business activities must be redirected through assigning corporate ethics program.Linda K. Trevino and Gary R. weaver suggested to formalize company values and expectations in which multiple el ements has to look into such as dedicated staff, supporting structures and policies, and extensive employee involvement (p. 91). Conclusion The new Vice President of Sales with his expertise in the field of business may share his knowledge that will help the business grow. The defective wrenches may cause the business to fall due to customer complaints that are not dealt with properly.Assigning tasks that will save the image of the company will be realized through initiatives for change in products and corporate ethics. This will be done by means of undertaking strategic intend based on research that may include adapting new policies for the company. refer Andersen, B. (2004). Bringing Business Ethics to Life Achieving Corporate Social Responsibility. ground forces American Society for Quality. Cichelli, D. J. (2003) Compensating the Sales Force A Practical cast to Designing Winning Sales Compensation Plans.USA McGraw-Hill Professional. Price, R. (2007) The Eye of cosmos Recogn izing Possibilities and Managing the Creative Enterprise. USA Yale University Press. Rafinejad, D. (2007) Innovation, Product Development and Commercialization Case Studies and tonality Practices for Market Leadership. USA Ross Publishing. Trevino, L. K. & Weaver, G. R. (2003). Managing Ethics in Business Organizations Social scientific Perspectives. USA Stanford University Press.