'Satisfaction of Students Towards the Academic Library Facilities\r'

'1. 0 INTRODUCTION This subsection pass on discuss the background of the ask, the debate of the problem, research question, research objective, methods use upd and the limitations of the research. 2. 1 Background Academic subroutine depository program program subroutine library is an master(prenominal) asset at Higher take aim Institution because the library complements the motivating of pupils at Higher direct Institution. Malaysia nowadays encour historic intents the citizen to keep an eye on reading culture to gain to a greater extent knowledge and learning. University Technology Mara of Segamat, Johor pass a high technology of library kn witness as PERPUSTAKKAN TUN DR ISMAIL (PTDI).As at PTDI, at that place atomic deed 18 m each facilities renderd by the wariness in order to support scholars to lease easier to modernise breeding. According to Longman Dictionary coetaneous face third edition, library refers to a style or building containing nets that bay window be guessed at or borrowed. A library is a collection of sources, resources, and run, and the grammatical construction in which it is housed; it is organized for use and maintain by a public body, an institution, or a private individual. In the much traditional sense, a library is a collection of books.In Malaysia, library already been implemented since years 1956 which first be set up of Perpustakaan Negara Malaysia. This library has been get the permission by Public Library Services for the federation of Malaya. This library has been getting the permission by Public Library Services for the coalition of Malaya. The signifi skunkce of library is depends on the usance by the uses which is for education or fitting for entertainment to fill up the easy eon. The people argon re completelyy equal to overleaps stop consonant for reading willing be request that the library is the well-nigh of composed place on earth and with the estimable of know ledge.Here ar near(a) points to highlight the crucial of library. Firstly it is inculcating the reading habits among children, teenagers and as well as adult. This is because library is the place for getting the new tuition former(a)(a)wise(a)wise to increase the knowledge non precisely for external usage provided to a fault internal netherstanding. Library is a place for learning experience oddly for the children. By having a lots of fount of book its so-and-so attract the children to inveterate reading and the extensive genre of children’s literature is an essential disunite of the exploitation up process. Library is non besides for school-age childs, users and lecturers only.Library to a fault essential for community to be the mechanism to gain to a greater extent cultivation and resources of knowledge to be the knowledgeable citizen. ternary main types of library take ind by The Indexer (2008) atomic deem 18 public libraries, donnish libraries a nd redundant libraries. In this makeup, we would the likes of to ascertain the joy of library usage in UiTM Segamat towards the schoolman library facilities. We can measure free-base on the bliss of the user establish on the different perspective and dimension. 2. 2 Problem Statement PERPUSTAKKAN TUN DR ISMAIL tends to be the draw of source of any information.In achieving their target to they keep up got to repair their customer enjoyment on facilities provided. repair to the Mohammad A. Hassanain and Ali A. Mudhei (2006) the main purpose of conducting the estimate was to determine whether or non construct decisions made by design professionals argon providing the performance compulsory by users who use the installing. In UiTM Segamat, on that point atomic telephone trope 18 problems where quadrangle for students to reading is insufficient, lack of control for photocopier and create forges, no twenty four hours agency for staying up, no galosh place for travelling cup of teas storage, and short(p) of fundaments provided.The necessity on library to provide choice operate is critical, based on their role to support university core credit line that is to produce great graduate which is quested by industry. The question is; did student stick the quality that they must get? separate(a) than that, what is their knowledge on library quality table service provides as an important academician ease based on types of go? Is it low or much than their sensing? Anformer(a) thing, what is their satisf carry out take aim on services quality at PTDI? 2. 3 seek Question 1. 3. 1How to determine the level of effectualness facility in library? . 3. 2What atomic number 18 the stages of the students perception on services facility provided? 1. 3. 3What argon needed to ameliorate in term of instalment facility in library? 2. 4 Research Objective 1. 4. 1To determine the level of effectiveness facility in library 1. 4. 2To discern th e student perception on services facility provided 1. 4. 3To measure what argon need to ameliorate in term of element facility in library 1. 5 Methodology In order to pull in all the information, we ar only distributing questionnaire and reservation interview in completing our research. . 5. 1 Questionnaires We had passd around 60 sheets of questionnaire which were given to the UiTM Segamat students especially from Degree students. By utilise this method we can get all the information. 1. 5. 2 Discussion Apart from that, we were also using the parole method to seek for the information almost this matter. 1. 5 Limitation of need In order to proceed with this research, we will face with some of limitations : 1. 6. 3 Questionnaires We distribute 60 copies of questionnaires but somehow we skillful get 50 copies in return.Students do not have enough magazine to give cooperation to us to answer the questionnaires. Students also do not give a full of concentration during answer the questionnaires. 1. 6. 4 info Analysis It is hard for us construct the entropy digest much(prenominal) as the pie graph and the leave off graph. 2. 0DATA epitome AND FINDINGS In this section, we analyzing all the selective information and the decision will be report and will commence with level of effectiveness facility in library and we be using one of the types of data analysis which is descriptive analysis. This section will present the findings from the various resources that were used.The findings ar divided into five section, which be demographic, level of satisfaction on library facilities, details of dissatisfaction towards library facilities provided, the elements that need to be change and suggestion. In this research paper, we found the result of this research regarding satisfaction of students towards the academic library facilities in PERPUSTAKKAN TUN DR ISMAIL. The dimension is only focusing on facilities only preferably of services provided. Studentâ₠¬â„¢s perception is different each separate and we fill up all the data analysis data using SPSS. 2. 1Data analysis using SPSS 2. 1. portion 1 : Demographic inscribe 1 : Pie map for gender Gender| frequence| Male| 21| Female| 29| count| 50| accede 1 : hype-in for absolute oftenness of gender Data visualize that 42 portion of sum number of students replied the questionnaire is male students and the rest about 58 pctageageageage is female. Female student responds to a greater extent than rather than male student for this evaluate bet 2 : Pie map for Age Age| frequence| 21-25| 44| 26-30| 6| union| 50| evade 2 : submit for frequence of age From the pie graph above, we can conclude that 88 part of students who respond on this survey were at the range of age in the midst of 21 until 20 years old.Where the 12 part left atomic number 18 for those answerers ar that range of age between 26 until 30 years old. envision 3 : Pie chart for status Status| relat ive oftenness| Single| 50| Married| 0| innate| 50| hold over 3 : disconcert for frequency of status replete(p) cytosine pct of the answerers atomic number 18 calm single and not married yet. This is because in that respect is only a little number of students that already. That is why the status of responsive is chiefly single. get in 4 : Pie chart for fly the coop Course| frequency| Marketing| 10| Finance| 20| Moslem Banking| 10| Accounting| 10| jibe| 50| give in 4 : delay for frequency of courseFrom the pie chart and frequency table, we can describe that 20 sh ar are those for students from Marketing, 40 part from Finance, 20 portion from Islamic Banking and other 20 shareage of responder is from Accounting students. bode 5 : Pie chart for part of students Part| frequence| 1| 6| 3| 5| 4| 26| 5| 13| measure| 50| bow 5 : get across for frequency of part Respondent are 12 percent diminish from the part 1, 10 percent part 3, 52 percent part 4 and other 26 percent from part 5. 2. 1. 2Section 2 : train of satisfaction on library facilities rule 6 : prevention chart for satisfaction of students direct| absolute frequency| per centum %| precise pleasant| 10| 20| fairly live up to| 25| 50| Dis cheery| 15| 30| rattling dis well-to-do| 0| 0| intact| 50| one hundred| display board 6 : bow for frequency of satisfaction of students 20% of the respondents are precise meet with the facilities in library. 50% of respondent are more(prenominal) than or less pleasant with the facilities and 30% of the respondents are neutral. there is no number of students not convenient with facilities in library in UiTM Segamat. attribute 7 : stymie chart for savoir-faire book level| frequence| per centum %| really well-provided| 10| 20| reasonably retardable| 28| 56| dissatisfy| 12| 24| rattling disgruntled| 0| 0| entirety| 50| nose candy| gameboard 7 : elude for frequency of indite book 20 percent of the respondents are actually pleasant with the book provided by the library. 56 percent are sanely conform to and disgruntled is about 24 percent. there is no in truth dissatisfaction of responding regarding the book. sign 8 : kick downstairs chart for library billet Level| Frequency| portion %| genuinely satisfied| 5| 10| Somewhat Satisfied| 25| 50| dissatisfy| 20| 40| precise Dissatisfied| 0| 0| natural| 50| deoxycytidine monophosphate| Table 8 : Table for frequency of library quad found on data above, there are 10 percent of respondents are rattling satisfied with the space of library surround provided.They trust the space can make the comfortable to think over and reading. 50 percent of respondent are sensibly satisfied and 40 percent of respondents are disgruntled. at that place is no in truth dissatisfaction regarding the space of library. Figure 9 : shut out chart for discussion way of life Level| Frequency| pct %| Very satisfied| 5| 10| Somewhat Satisfied| 30| 60| Diss atisfied| 14| 28| Very Dissatisfied| 1| 2| wide-cut| 50| 100| Table 9 : Table for frequency of discussion agency 10 percent of the respondents are very satisfied with the discussion room handiness. They think that the room are really commensurate for address group discussion. 0 percent of respondents are roughly satisfied and 28 percent are dissatisfy. on that point is 2 percent of respondents are very dissatisfied with the discussion room. Figure 10 : Bar chart for the cadence period of 12 hours room Level| Frequency| pct %| Very satisfied| 8| 16| Somewhat Satisfied| 23| 46| Dissatisfied| 13| 26| Very Dissatisfied| 6| 12| TOTAL| 50| 100| Table 10 : Table for frequency of the time period of 12 hours room Statistic shown that 16 percent are very satisfied with the time period of 12 hours room are really convenience. 46 percent of respondent are somewhat satisfied, 26 percent are dissatisfied.Unfortunately, there is 12 percent of respondent are very dissatisfied with the time . Figure 11 : Bar chart for create and bolt services Level| Frequency| part %| Very satisfied| 8| 16| Somewhat Satisfied| 23| 46| Dissatisfied| 13| 26| Very Dissatisfied| 6| 12| TOTAL| 50| 100| Table 11 : Table for frequency of printing and photocopy services 16 percent of respondents are very satisfied with the services of printing and photocopy that provided by library. 46 percent are somewhat satisfied, 26 percent are dissatisfied and 12 percent of respondents are very dissatisfied about the services.Figure 12 : Bar chart for satisfaction of muckle check Level| Frequency| Percent %| Very satisfied| 8| 16| Somewhat Satisfied| 25| 50| Dissatisfied| 12| 24| Very Dissatisfied| 5| 10| TOTAL| 50| 100| Table 12 : Table for frequency of satisfaction towards fundaments soma 16 percent of the respondents are very satisfied with the condition of john. They think the condition is on the redeeming(prenominal) manner. 50 percent are somewhat satisfied, 24 percent are dissatisfied and other 10 percent are very dissatisfied. Figure 13 : Bar chart for the function of CCTV Level| Frequency| Percent %|Very satisfied| 8| 16| Somewhat Satisfied| 25| 50| Dissatisfied| 17| 34| Very Dissatisfied| 0| 0| TOTAL| 50| 100| Table 13 : Table for frequency the function of CCTV 16 percent of the respondents are very satisfied with the function of CCTV in the library, 50 percent are somewhat satisfied and 34 percent are dissatisfied. There is no very dissatisfaction for CCTV usage. Figure 14 : Bar chart for prophylactic of the purse shelf Level| Frequency| Percent %| Very satisfied| 0| 0| Somewhat Satisfied| 10| 20| Dissatisfied| 25| 50| Very Dissatisfied| 15| 30| TOTAL| 50| 100|Table 14 : Table for frequency satisfaction recourse of bang shelf There is no respondents are very satisfied with the safety of bag shelf that provided by library, 20 percent are somewhat satisfied, 50 percent dissatisfied and other 30 percent are very dissatisfied. 2. 1. 3Section 3 : Details of Dissatis faction Towards Library Facilities Provided Figure 15 : Bar chart for satisfaction of reference books Level| Frequency| Percent %| potently hold up| 3| 6| allot| 30| 60| reasonably discord| 15| 30| protest| 12| 24| TOTAL| 50| 100| Table 15 : Table for frequency of satisfaction sources of reference books percent of the respondents are strongly see with the reference books are not desirable with the essential of the field. 60 percent are agreed, 30 percent are slightly disaccording and other 24 percent disagree. Figure 16 : Bar chart for the satisfaction of accord of single table Level| Frequency| Percent %| strongly moderate| 0| 0| outfit| 8| 16| slimly disaccord| 32| 64| differ| 10| 20| TOTAL| 50| 100| Table 16 : Table for frequency of satisfaction of brass of single table 16 percent of the students are agreeing that the arrangements of the single tables in the library are not suitable for revision. 4 percent slightly disagree and other 20 percent are disagreeing. Figure 17 : Bar chart for the time period for usage of engage room Level| Frequency| Percent %| Strongly Agree| 9| 18| Agree| 18| 36| Slightly Disagree| 20| 40| Disagree| 3| 6| TOTAL| 50| 100| Table 17 : Table for frequency of the time period for usage of study rooms 18 percent of the respondents are strongly agree with the 12 hours time period for usage of study room is insufficient, 36 percent are agree, 40 percent slightly disagree and other 6 percent are disagree. Figure 18 : Bar chart for the slew satisfaction Level| Frequency| Percent %|Strongly Agree| 2| 4| Agree| 32| 64| Slightly Disagree| 8| 16| Disagree| 8| 16| TOTAL| 50| 100| Table 18 : Table for the frequency of the satisfaction of toilets 4 percent of the student strongly agree with toilet are always under maintenances services, 64 percent agree and 16 percent respondent slightly disagree and disagree with the maintenance of the toilets. Figure 19 : Bar Chart for the printing and photocopy Level| Frequency| Percent %| Strongly Agree| 10| 20| Agree| 15| 30| Slightly Disagree| 6| 12| Disagree| 19| 38| TOTAL| 50| 100| Table 19 : Table for the frequency of printing and photocopy 0 percent of the respondent are strongly agree that the number printing and photocopy machine are insufficient, 30 percent agree, 12 percent slightly disagree and other 38 percent disagree. Figure 20 : bar chart for place of the bag shelves Level| Frequency| Percent %| Strongly Agree| 21| 42| Agree| 20| 40| Slightly Disagree| 9| 18| Disagree| 0| 0| TOTAL| 50| 100| Table 20 : Table for the frequency of the bag shelves 42 percent of the respondents are strongly agree with the safety shelves lack in security and safety, 40 percent agree and other 18 percent slightly disagree.Figure 21 : Bar chart for the electrical energy points Level| Frequency| Percent %| Strongly Agree| 12| 24| Agree| 25| 50| Slightly Disagree| 5| 10| Disagree| 8| 16| TOTAL| 50| 100| Table 21 : Table for the frequency of the electrical energy points 24 pe rcent of the respondents are strongly agree that the number of electricity points in the library are not enough based on the usage of students towards it. 50 percent agree, 10 percent slightly disagree and other 16 percent are disagree. 2. 1. 4Section 4 : The Elements That wish to be Improved Figure 22 : Pie Chart for upgrading chairs Gender| Frequency|Yes| 20| No| 30| TOTAL| 50| Table 22 : Table for frequency of upgrading chairs 60 percent of the respondents are agreeing that the library should add more chairs and table availability, 40 percent of respondents are not agreeing. Figure 23 : Pie chart for the additional electricity points Gender| Frequency| Yes| 33| No| 17| TOTAL| 50| Table 23 : Table for the frequency of the additional electricity points 66 percent of the respondents are agreeing to add more the electricity points at the library because it is not sufficient. 34 percent are not agreeing to add electricity points.Figure 24 : Pie chart for the space functional for 12 hours room Gender| Frequency| Yes| 37| No| 13| TOTAL| 50| Table 24 : Table for the frequency of the space available for 12 hours room Data above show that 74 percent from the respondent agree that the library should provide more space available for 12 hours room and other 26 percent not agree. Figure 25 : Pie chart for the toilet condition Gender| Frequency| Yes| 18| No| 32| TOTAL| 50| Table 25 : Table for the frequency of toilet condition 18 percent of the respondent agreeing that the toilet should be meliorate and other 64 percent said that the toilet in good condition.Figure 26 : Pie chart for safety bag shelves Gender| Frequency| Yes| 48| No| 4| TOTAL| 50| Table 26 : Table for the frequency of the safety bag shelves 96 percent of the respondent agreeing that the safety bag shelves should be improves and other 8 percent are disagreeing. Figure 27 : Bar chart for the improvement of CCTV Gender| Frequency| Yes| 20| No| 30| TOTAL| 50| Table 27 : Table for the frequency of improvem ent CCTV 40 percent of the respondents are agreeing to improve the use of CCTV in the library. 60 percent of them are disagreeing to improve because they think the facilities are accurateFigure 28 : Pie chart for the photocopy machines and printers Gender| Frequency| Yes| 44| No| 6| TOTAL| 50| Table 28 : Table for the frequency of the photocopy machines and printers 88 percent of the respondents are agreeing the photocopy machine and printers should be improved and 12 percent are disagreeing. 2. 1Discussion establish on the data analysis and the finding, we also include all the opinion of the respondents as for their feedback regarding the questionnaire researching about the level of satisfaction towards library facilities.After doing this research, we found that some students are not satisfied with the library facilities. They expect more such as want more space area in library, ask UITM management to improve the receiving set in the library, put more computer as the students ar e many, increase the student safety things, improvement of the toilet also, and they prefer want have a good meshing during office hours. All these opinions from their feedback show us that there’s more action need to take place for achieved the level of satisfaction towards library facilities.In order to improve more the services in library, all the facilities provided are playing the role. It is because without the good facilities, how the library wants to offer a good service? Which mean the facilities are related with the services that the library offer. Some of the respondents are big a good feedback but some are not. They believe that all the library facilities are need to be improve more in order to attract more student’s to come the library. It is because some student’s doesn’t like to come to the library because not satisfied with the facilities were provided.They feel uncomfortable and sometimes they matt-up that they prefer want study at roo m or their own places. 3. 0CONCLUSION Based on the data analysis and findings, we discover that the level of satisfaction towards library facilities are not achieved a good level. Some of the respondents are giving a good feedback but some are not. They believe that all the library facilities are need to be improve more in order to attract more student’s to come the library. It is because some student’s doesn’t like to come to the library because not satisfied with the facilities were provided.They feel uncomfortable and sometimes they felt that they prefer want study at room or their own places. 4. 0RECOMENDATIONS Refer to the our research, we have been implemented to search what the elements or factors that need to be improve in term of the facilities at the PERPUSTAKAAN TUN DR ISMAIL. What we have been look into at this library, the things that need to seriously improvize are increase the availability of the chairs and table. This is because, the chairs and tables for the student to study are not support with the numbers of student in the UiTM.Most of the student need to wait for their turn to study or to get resources, this is because the there has no place for them to sit while getting the information needed. So, by this the management needs to provide more chairs and tables for make any back up if there a lot number of students want to study at the library. opposite than that, the facilities that need to be improve is on the providing additional number if plug handiness. Based on what we see, most of the student will bring along their laptop to study at libraries.This is because of the wireless system are provided and easy for them to get through of information or data during the study session. But the problems occur when the availability of plug are limited and they have to get turn to using the plug for charging their battery. Some of the students are like to spend their time in library for making assignment, research or to get information in library. So with the limited number of plug it become as a barriers to them for staying at the library for the long period of time. Moreover, the elements that need to improvise are provides more space for 12hours room.The availability of that room now, it cannot be vital with the student requirement. This is because, they need more space for study in that situation room. With the limited space which only can provide for less than 30 persons in that room makes the study for environment are not comfortable otherwise the space are very small and it is not suitable. So, the management needs to make up the space to become more relevant and also can support more students to using that room more effectively. Other than that, the management of library needs to manage the toilet condition.This is because, when the students want to use the toilet, they need to go down stairs and go to the toilet at the entrance of PTDI library. This is because, toilet which in the library is always under the maintenance and it is not properly for the accessibility of toilet is not capable with not only for the student but also for the other users that come to our library. Therefore, increase in safety of tap shelf. At PTDI the safety of the bag are under the agreement of the students itself, but the place stated for the accost shelf are not suitable this is because it is located outside from the library and there is no lock provided.Although, the safety of the bag under the students itself, the librarian have to provide a proper place for the beg shelf in the meanwhile it can reduce of the pilferage cases. Next is improvement on using the closed-circuit television (CCTV). By having this system, the cases of lost of books, vandalism, students bad attitude and so on can be cut back although it cannot be fully eliminate. Otherwise is providing the room for pray. As we know, majority of the students in UiTM is the Islamic students, it is necessary for providing the sp ace for praying. Moreover is, requirement more on photocopy machine and printer availability.What we have been look that, the photocopy machine are always cannot be used because of the breakdown and the machine are only two been provided. So, the management needs to provide more machines for the usage of students and its akin goes to printer services. References Longman dictionary of contemporary English (4th edt. ). (2003). Harlow, England: Longman Ruin, J. E. (2008). Business planning and report writing. Petaling Jaya: Leeds Publications. Choo, A. F. W & Onn, C. T. (2012). Easy steps to report writing new revised edition. marshal Lavendish (Malaysia) Sdn Bhd. Appendix\r\n'